Brent Bereavement Services
I want to make a complaint about a staff member or counsellor of BBS?
To make a complaint about a BBS staff member or volunteer counsellor, the first step you will need to take is to write to the Co-ordinator at BBS. You may be offered mediation to help resolve your complaint. The aim of mediation will be to find solutions to the issues you have raised and provide you with an explanation of events. If, after mediation, you are still not happy with the outcome, you must write to the Chair person of the Management Committee at BBS. I would like some independent advice about making a complaint
There are several organisations who can give you advice and help you make your complaint. WITNESS:
Delta House
175-177 Borough High Street London SE1 1HR
Helpline: 0845 450 0300
Admin: 020 7939 9920
email: info@witnessagainstabuse.org.uk Website: www.witnessagainstabuse.org.uk
NHS Psychotherapy Services: For complaints about a psychotherapy service offered in the NHS, you may get help and advice from your local NHS Trust. Citizens Advice Bureau: The National Association of Citizens Advice Bureau gives advice and information about your rights and where to find your local Citizens Advice Bureau, www.citizensadvice.org.uk. I'm not happy with the organisation's response to my concerns.
You may appeal to the Chairperson if you are not happy with the organisations' response to you. It is important you request an appeal quickly. The procedure only allows for appeals to be made within 28 days of the date of the formal response from BBS.