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Our counselling service is open to any person resident in the borough of Brent, male or female, and of any age, ethnic origin, culture, religion or disability.

We are a registered charity #296229 established in 1987, offering confidential bereavement counselling and support by trained volunteers, who have a wide range of backgrounds and experiences. Our volunteer counsellors are emotionally and professionally supported by accredited supervisors who oversee client work to maintain safety and ethical standards.

Who is the service for?

Parents whose children have died
People whose partners have died
People whose friends or relatives have died in accidents or as a result of suicide
Children or adults who have lost one or both parents
Survivors of disasters and refugees
Women suffering miscarriage, stillborn or termination of pregnancy
Professionals who encounter death in their work.

Please use our online referral form
Or
Call us on 020 8459 6818

Are we the right service for you?

Bereavement may have an impact on other areas of your life, which may be better dealt with by another more appropriate source of support. We have listed various partner organisations in our links to other services page to help you decide.

Our procedure

Following referral to us an assessment is done by telephone to gather information, which will help us to allocate individuals to the appropriate volunteer counsellor, and give you the opportunity to ask any questions.
The whole procedure should take no longer than 1 month

Our values

As our charity we’ve set out our values. We think this is important to help make sure everyone is clear about what we’re here to do, and how we’ll do it. If you’re dealing with Brent Bereavement Services (BBS), you can expect to see our values in action.

Our values are:

respect
diversity
vibrancy & innovation
commitment & integrity
quality & continuous improvement

Respect

When we talk about respect we mean:

Treat other people fairly, demonstrate trust, transparency and honesty
Value and acknowledge every person and the contribution they can make

Diversity

BBS is here to help everyone. We think diversity matters and we value it. To put this value into practice means:

celebrating and embracing the differences and potential of all members of society
making inclusiveness part of everything we do and everything we communicate
making all our services accessible, relevant and inclusive

Vibrancy & innovation

Brent Bereavement Services has been leading the way in developments for bereaved individuals and groups since 1987. We aim to continue. This value means:

have energy, passion and enthusiasm
make BBS exciting and attractive
stay ahead of the game
be agile and creative
be adaptable and mobilised
take risks but manage them.

Commitment & integrity

It’s vital that the people we help trust us. This value is about protecting that trust. For those of us who work for BBS, this means:

be true to yourself and to our cause
put principles before profit or profile
keep your personal and BBS identities in harmony
have clarity of purpose throughout the organisation
demonstrate honesty, openness and fairness.

Quality & continuous improvement

Sitting back on our laurels didn’t make our charity what it is today. We aim to be ambitious and do the very best we can. This means we will:

achieve the best in everything we do – always for the benefit of victims and witnesses
be clear about minimum standards
be driven by quality and continuously seek improvements
monitor and measure

If you think we’re not putting our values into practice, we’d like to know.

Please contact us with feedback or send us more information about how you think we could do better.

Get Support

Who is the service for?

Are we the right service for you?

Our procedure

Our values

Resources